User-Supplied Content
All services may be used for lawful purposes only. Through AWHS's Service, you may have access to chat areas, bulletin boards, web pages, email, or other services that enable you to send or post materials ("content") and make that content available to others. You must not submit, publish, or display on the Network any defamatory, inaccurate, abusive, obscene, infringing, or threatening content. In addition, you may not submit, publish, or display any content that violates any US Federal, State, or Local law. You are solely responsible for the content you make accessible through the AWHS Network. You may not use the Service to assist any other person or entity to violate any Federal, State, or Local laws, ordinances, or regulations.

AWHS is not obligated to monitor the network to examine available content. You hereby acknowledge that if we are made aware of content that is determined to be, in its sole discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, AWHS has the right, but not the obligation, to edit, remove or deny access to such content. AWHS may disclose any content or records concerning customer's account as required to satisfy any law, regulation, governmental request or court order.

Pornography and sex-related merchandising are prohibited on all AWHS servers. This includes sites that may infer sexual content, display nudity, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to AWHS's servers or any other server on the Internet. Links to such materials are also prohibited. In addition, any site selling or promoting bulk email service is not allowed. Below are some examples of non-acceptable content or links:

• Adult Sites - Any erotic or pornographic material, links to adult sites, or advertisements for adult sites.
• Pirated Software (Warez) - Any software that is copyrighted and not freely available for distribution without cost; i.e. ROMs, ROM Emulators and MPEG Layer 3 files (MP3).
• Copyright Violations - Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer.
• Hacking/Phreaking - Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to Internet sites or providers.

CGI Scripts
Each AWHS account comes fully equipped with its own pre-configured CGI-Bin. Customers are free to use any CGI-scripts provided with their account or add any additional ones they require. Any CGI-scripts deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice. CGI-script sharing with domains not hosted by AWHS is not allowed.

Chat Rooms
AWHS prohibits its customers from installing outside chat rooms on their domain, as these tend to be a resource problem. AWHS does provide its customers a choice of Java chat rooms to choose from for a nominal monthly charge. These chat rooms were designed to meet the growing needs of customers and function without hindering the performance of the servers for others.

Server Resources
Any web site that uses a high amount of server resources (such as, but not limited to CPU time, memory usage, and network resources) will be given an option of either upgrading their service level or reducing the resource used to an acceptable level.

Background Running Programs
Background daemons in general are prohibited. AWHS will consider requests on a per-application basis. If allowed, extra charges will be assessed based on resource requirements for system maintenance.

IRC
AWHS currently prohibits its customers from operating IRC or IRC Bots on any of the servers in the AWHS Network.

Commercial Advertising/ Mass Mailings
You must not use the AWHS Network, AWHS equipment or any AWHS email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the AWHS Network, AWHS equipment or any AWHS email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.

If you are found to have spammed, without warning, AWHS reserves the right to disable your domain. In addition, AWHS may impose a $100 penalty for each spam policy violation. AWHS solely reserves the right to refuse or cancel service to known spammers. Lastly, AWHS reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

Distribution and/or Transmission of Obscene or Indecent Speech or Materials
Violation of indecency and obscenity laws can result in criminal penalties.

Intellectual Property Rights
Material accessible to you through AWHS's Services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the AWHS Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the AWHS Network. If you use a domain name in connection with the AWHS Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Defamation
Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Refusal of Service
AWHS reserves the right at its sole discretion to refuse or cancel service. Violation of any of AWHS's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded.

Payment Requirements
To avoid interruption/cancellation of services, payment must be received by the due date.

If you are setup to pay by credit card, we will automatically charge your credit card on the due date. If the credit card is declined, you will be notified by e-mail. You will have 7 days to bring your account current.

Service Cancellation
To authenticate a cancellation request, you must fill out our online Cancellation Form. If this is not possible, you may fax the notice to 800-861-0956 or mail the cancellation notice to Internet Services C/O AWHS, PO Box 237, Woodbridge, VA 22194. You must include your account email address (must match what we have on file), domain name, and password (to verify authenticity).

Any prepaid balances (full months) you have will be refunded to you. We do not offer pro-rated refunds (for parial months). We cannot accept cancellation requests over the phone for security reasons.

Submit your cancellation at the time you actually want to cancel your account. Requests are processed within 12 hours. Please do not submit your request in advance.

Indemnification
Customer agrees that it will protect, indemnify, save and hold AWHS harmless from any and all stipulations, liabilities, losses, expenses and claims, as well as reasonable attorney's fees assessed against AWHS, its agents, customers, officers, employees and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it's customers, agents, employees or assigns. Customer agrees to defend, indemnify and hold AWHS harmless against liabilities arising out of; (1) any injury to person or property caused by any products sold or distributed in association with AWHS's Services; (2) any material furnished by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright violation and any defective products sold to a customer from AWHS's Services.

Disclaimer
AWHS will not be responsible for any damages your business may suffer. AWHS makes no warranties of any kind, expressed or implied for services we provide. AWHS disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by AWHS and its employees. AWHS reserves the right to amend or update these policies without notice. Failure to follow any terms and conditions may result in account deactivation.

AWHS furthermore expects that its customers who provide Internet services to others will fully comply with all applicable laws concerning the privacy of online communications. A customer's failure to comply with those laws will violate this policy. Finally, AWHS wishes to emphasize that in accepting services, customers indemnify AWHS for the violation of any law or AWHS policy, that results in loss to AWHS or the bringing of any claim against AWHS. This means that if AWHS is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against AWHS, plus costs and reasonable attorneys' fees.

Security and Privacy Statement
AWHS uses industry standard Secure Socket Layer (SSL) encryption. As a result of the SSL-based encryption, your card card information is ALWAYS secure during transmission. A visual means of confirming this is for you to watch the small lock or key icon in your browser. While on any page where financial information is to be entered, this icon will change to a locked padlock state, denoting a secure page.

Additionally, our fulfillment system is not connected to the Internet and is not accessible in any way, which keeps your information secure once it reaches us.

Private Information Policy
To ensure the integrity of our order systems, and reduce the incidence of fraud (and its associated costs), we are forced to accept orders by credit cards only from clients who use a valid e-mail address as supplied by an Internet Service Provider (ISP). This means that your order will not be processed if you supply us with an address from a free e-mail service such as Hotmail, Iname, RocketMail, Yahoo! Mail, etc. We appreciate that many users do not feel comfortable providing their ISP e-mail address, due to the the high incidence of junk mail we all suffer from.